TERMS AND CONDITIONS (T&C)
TERMS AND CONDITIONS (T&C)
AQLUX L.L.C.
E\"ective Date: June 2026
1. Scope of Application These Terms and Conditions (“T&C”) apply to all contracts, deliveries, services and business relationships between AQLUX L.L.C. (hereinafter referred to as “AQLUX”) and its customers. These T&C apply to consumers, businesses, legal entities and public institutions unless otherwise agreed in writing. These Terms apply to all current and future products, accessories, spare parts and services o"ered by AQLUX, including but not limited to:
• Smart Toilets
• Shower Toilets
• Electronic WC Systems
• Toilet Seats
• Concealed Cisterns
• Sanitary Ceramics
• Bathroom Faucets
• Wash Basins
• Shower Systems
• Mirrors
• Mirror Cabinets
• Bathroom Furniture
• Smart Bathroom Products
• Spare Parts
• Accessories
• Future Product Categories and Services Conflicting terms and conditions of the customer shall not apply unless expressly accepted in writing by AQLUX.
2. Company Information
AQLUX L.L.C.
SALI ÇEKU 50
70000 Ferizaj
Republic of Kosovo
Business Registration Number: 812353879
Fiscal Number: 330692865
E-mail: info@aqlux.com
Website: aqlux.com
3. Contract Formation The presentation of products on the website, in catalogues, brochures, social media or other advertising materials does not constitute a legally binding o"er. By placing an order, the customer submits a binding o"er to purchase. A contract is only concluded when AQLUX issues a written confirmation, invoice, shipping confirmation or delivers the ordered goods. AQLUX reserves the right to reject orders without providing a reason.
4. Prices All prices are stated in Euro (EUR) unless otherwise specified. AQLUX reserves the right to correct obvious pricing errors, typographical mistakes or technical inaccuracies.
5. Payment Terms Payment shall generally be made by bank transfer. AQLUX reserves the right to require full advance payment before shipment. Goods remain the property of AQLUX until full payment has been received.
6. Retention of Title All delivered goods remain the property of AQLUX until full settlement of all outstanding payments. The customer is obliged to handle the goods with due care until ownership is transferred.
7. Delivery Area Deliveries within the
Republic of Kosovo
are generally provided free of charge. International deliveries are only available upon prior agreement with AQLUX. For international orders, all shipping, transport, customs, import duties, taxes and related charges shall be borne by the customer.
8. Delivery Times Delivery times are estimates only unless explicitly confirmed in writing. AQLUX shall not be liable for delays caused by force majeure, governmental actions, supply shortages, transport disruptions or other events beyond its control.
9. Inspection of Goods The customer must inspect the goods immediately upon delivery. Any visible damage, shortages or defects must be reported in writing within 48 hours after receipt. Failure to report visible defects within this period may result in rejection of the claim.
10. Installation AQLUX products must be installed and operated in accordance with the relevant installation and operating instructions. Professional installation by qualified personnel is strongly recommended. AQLUX shall not be liable for damages resulting from improper installation, incorrect connections or failure to follow installation instructions.
11. Water Quality and Maintenance The proper functioning of shower toilets and electronic sanitary products depends significantly on water quality, operating conditions and regular maintenance. The customer is responsible for following all maintenance and care instructions. Damage caused by limescale, contaminated water, rust particles, sediment, sand, unsuitable water quality or lack of maintenance shall not be considered manufacturing defects.
12. Warranty The statutory warranty rights applicable under the laws of the
Republic of Kosovo
shall apply. Warranty coverage is limited to proven manufacturing or material defects. Further details are governed by AQLUX Warranty Terms and Conditions.
13. Limitation of Liability To the extent permitted by law, AQLUX shall only be liable for damages resulting from intentional misconduct or gross negligence. Liability for indirect damages, consequential losses, loss of profit, installation costs, removal costs, travel expenses or other financial losses is excluded to the extent permitted by law. Mandatory legal liability provisions remain una"ected.
14. Intellectual Property All content on this website, including texts, images, logos, product names, technical drawings, data sheets and documentation, is the property of AQLUX or the respective rights holders. Any use, reproduction or distribution without prior written consent is prohibited.
15. Data Protection Personal data shall be processed exclusively in accordance with applicable legal requirements. Further information is available in the AQLUX Privacy Policy.
16. Governing Law and Jurisdiction These Terms shall be governed exclusively by the laws of the Republic of Kosovo. To the extent permitted by law, the competent court in Ferizaj, Republic of Kosovo, shall have exclusive jurisdiction over all disputes.
17. Severability Clause Should any provision of these Terms be invalid or unenforceable, the remaining provisions shall remain una"ected. The invalid provision shall be replaced by the legally permissible provision that most closely reflects its intended economic purpose.
18. Final Provisions AQLUX reserves the right to amend or update these Terms at any time. The version valid at the time of contract conclusion shall apply. AQLUX L.L.C. Ferizaj, Republic of Kosovo